Privacy Policy

01.Introduction

This Privacy Policy describes how Suresh Pantham, REALTOR® with RE/MAX Metropolis Realty, Brokerage* ("we", "us", or "our"), collects, uses, discloses, and safeguards personal information through this website (sureshpantham.ca) and in the course of providing real estate services. We are committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.

02.Information We Collect

Depending on how you interact with us, we may collect:

• Contact information — name, email address, phone number, and mailing address provided through enquiry forms, evaluation requests, or newsletter sign-ups.
• Property & transaction information — details about properties you own, wish to buy or sell, financing preferences, and timelines.
• Communication records — emails, text messages, call notes, and form submissions exchanged with us.
• Technical information — IP address, browser type, device information, pages visited, and referral sources collected automatically through cookies and analytics tools.

03.How We Use Your Information

• To respond to enquiries and provide real estate services, including home evaluations, showings, and market updates.
• To facilitate real estate transactions, including communication with lawyers, lenders, inspectors, and other professionals you authorize.
• To send commercial electronic messages (newsletters, listings, market tips) with your express consent, as required under CASL.
• To improve website performance, content, and user experience.
• To meet legal, regulatory, and professional obligations, including those set by RECO, TRREB, and CREA.

04.Consent

We collect, use, and disclose personal information only with your consent or as permitted or required by law. By submitting a form on this website, you consent to the collection and use of the information provided for the purposes stated at the time of collection. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us or using our CASL Unsubscribe page.

05.Disclosure of Information

We do not sell or rent your personal information. We may share information with:

• RE/MAX Metropolis Realty, Brokerage* and its authorized staff, for transaction and compliance purposes.
• Third-party professionals involved in your transaction (lawyers, mortgage brokers, inspectors) with your knowledge and consent.
• Service providers that support our operations (website hosting, email platforms, CRM systems), bound by confidentiality obligations.
• Regulators, law enforcement, or courts where disclosure is required by law.

06.Cookies & Analytics

This website uses cookies and similar technologies to remember preferences, measure traffic, and improve content. You can disable cookies in your browser settings; some site features may not function properly as a result.

07.Data Retention & Security

Personal information is retained only as long as necessary to fulfil the purposes for which it was collected, or as required by law and real estate record-keeping regulations. We use reasonable administrative, technical, and physical safeguards to protect information against loss, theft, and unauthorized access.

08.Your Rights

Subject to applicable law, you have the right to access the personal information we hold about you, request corrections, and withdraw consent to its use. To exercise these rights, contact us using the details below. You may also contact the Office of the Privacy Commissioner of Canada if you have concerns about our handling of your information.

09.Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of this website after changes constitutes acceptance of the updated policy.